Refund and Returns Policy

Overview

We want you to be completely satisfied with your purchase, so we offer a 14-day return policy. If it’s been less than 14 days since your purchase, we’re happy to help with a return or exchange.

To qualify for a return, just make sure your item is unused, in its original condition, and still in the packaging it came in. If you’re not completely satisfied with your purchase and have already used some of it, please reach out to our support team at returns@greengallery.co. We’ll be happy to discuss any options that may be available to you.

In some cases, we may only be able to offer a partial refund in form of store credit, but we’ll always do our best to assist you!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a store credit will automatically be applied to your online account with us, within a certain amount of days.

Late or missing refunds

If your refund was approved and you haven’t received a refund yet, please contact us at returns@greengallery.co.

Sale items

Only regular priced items are eligible for a refund. Sale items are usually final sale and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@greengallery.co and our team will instruct you where to send your items.

Shipping returns

To return your product, contact us at returns@greengallery.co and our team will instruct you where to mail your products.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we will provide the label and the cost of return shipping will be deducted from your refund. You do have the option of printing your own return label if you find it to be cheaper than the label we provide for you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.